Q:Why should I choose Nuts and Bolts Media?
Let’s be real - there are thousands of companies and individuals offering web design, web hosting, and consulting services. However, in our experience, they are not all the same.
Nuts and Bolts Media promises the highest quality and service for every project, no matter how big or small. We complete each project in a timely, efficient manner, taking our clients’ vision and feedback into account along the way. Our work doesn’t end until our clients are thrilled with the results. Our work is also never outsourced; if you hire us, your project will be completed by us.
We’ve seen websites (both personal and business) that lack a cohesive, polished feel. We’ve seen underutilized social media accounts with little to no audience engagement. When those websites or accounts are managed by a company who claims to provide stellar services, it makes us sad. No one wants to spend hard-earned money on services that don’t get results, and at Nuts and Bolts Media, we believe you shouldn’t have to.
Q:How does the process work?
When you request a quote, a representative from Nuts and Bolts Media will contact you within 24 hours to get more details about your project.
For most design projects, we require a 50% initial deposit via PayPal, after which your project will be added to our schedule. During the week when we begin your project, we’ll contact you for more information regarding your goals and preferences. From there, we’ll communicate as much or as little as you desire while completing your design. When you’ve approved the final website design and paid the remaining balance, we will move the new site to your domain.
Our designs are usually completed very quickly (exact timelines depend on the complexity of the project). We like to focus on one client at a time, allowing you the opportunity to express your ideas and guide the design process.
Q:How soon will my project be finished?
The timeline for design work is dependent on a number of factors. We strive to complete full designs within 4-6 weeks, while smaller projects such as avatars or logos are generally finished in 1-3 weeks. We ask that our clients inform us upfront if they need to meet a particular deadline so that we can prioritize the schedule accordingly.
Q:What if I have questions after my project is complete?
We provide complimentary support for all projects for 30 days following completion. If you have questions once the 30-day window has passed, we offer both one-time support and a monthly support subscription, both of which are available for a small fee.
Q:What are your rates?
Nuts and Bolts Media offers reasonable, competitive rates for all of our services. We seek to build a unique package for each client based on their needs. Full website designs start at $400 and vary depending on the specific elements requested.
If you have questions about our rates, please don’t hesitate to contact us. Once we know more about your needs, we can provide a pricing structure that works with your budget.
Q:Do you offer payment plans?
Some of our favorite clients have been individuals. We understand that it may be difficult to find money to spend on your website if you don’t have a dedicated budget - however, that doesn’t mean that your website can’t be well-designed.
With an initial deposit, we do offer flexible payment plans to allow you to start your project quickly. We’ll build your new site in a test environment where you can click around, request changes, and get opinions from your friends and family while making payments that work for you. Once your account is paid in full, we’ll transition your site to reflect the new design.
Q:What if I’m not satisfied with your services?
Your satisfaction is our number one goal at Nuts and Bolts Media. In our minds, all clients should walk away from a transaction with us feeling that their design, hosting, or consulting needs were met quickly, professionally, and completely. Due to the digital nature of our work, we only provide refunds in extreme circumstances, but we are more than willing to work with each client to find a solution.
